At Binah, we prioritise the longevity of your investment. Every project we undertake is a testament to our dedication in maintaining the quality and integrity of the structure long after its completion. Our Client Care team collaborates seamlessly with building and strata managers, ensuring optimal building maintenance and sustained asset value Equipped with extensive trade knowledge and a customer-centric approach, we efficiently address both occupant and owner matters efficiently.
“From the design phase to project completion, our focus remains consistent to deliver a structure defined by its superior quality and long-term durability.”
We know good communication is the key to building strong relationships for our project stakeholders. We encourage our clients to introduce their Strata Manager, Building Manager and Building Maintenance team to our project Client Care Manager eight weeks prior to project completion. Together this handover team can work on a smooth and effective transition period post-occupation of the building.
Once a project is near completion, our construction team compiles a robust practical completion works list , this includes thorough review of each apartment. Wherever possible, we encourage our clients to participate in this process and facilitate buyer inspections. This maintains transparency and ensures everyone is a part of the final handover.
The post-occupation phase is vital to align all stakeholders in maintaining the building’s value.
This includes:
Collaboration protects everyone’s investment and supports the building’s longevity.
As a market leader, our unique after-sales services sets us apart from the rest. This service is designed to support our clients after building completion, with our Client Care Team as the dedicated point of contact for all stakeholders. With this direct, reliable relationship buyers can be assured any issues they face will be attended to in a diligent and timely manner by someone who knows their history. We also request our own periodic building review to ensure the overall standard of the building is upheld.
“We would like to thank Binah for their amazing customer service. We received great customer service from Chris from Client Care. Any time we faced any issue, Chris was always there ready to help. He makes sure that the root cause of the problem is fixed, and his customer service is amazing.”
CONTINUED CARE
We are proud of all our projects and strive to ensure the building remains as good as the day of completion. The Client Care team is here to work with the building and strata manager to assist in building upkeep and promote proper building and asset maintenance so that end user satisfaction is achieved.
Our team is customer-focused with vast trade knowledge and experience to best attend to occupant and owner matters efficiently. Our interests are your interests, we work with the project team from the design phase to ensure the product is handed over with quality and longevity at the forefront of our work.
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